What my customers say about me

We know that feedback and recommendations are important when choosing how to book your holiday. Take a look at what our customers thought of their recent holidays planned by us.


Bob Grace was a great help in helping us book elements of our 2020 Family Holidays. After COVID struck, he was very pro-active in helping us to gain full refunds, even for bookings that were non-refundable! This shows the true value of booking through a Travel Agent, who will go the extra Mile to provide great customer service. Will definitely use Not Just Travel Bob Grace again. Thanks

Steve (27th Jul 2020)

Bob provided a great speedy response and understood the brief, this is what great service is like.

Lorentz Gullachsen (04th May 2020)

Dear Bob,

When you outsource a task to anyone you need to know that you are safe in their hands. I can definitely say that we felt safe in your hands when booking our trip to Greece, you gave us some useful advise to watch a TV programme all about Greece that we did not know was on and also gave us some suggestions of hotel to look at, without us having to trawl the World Wide Web to find them.

Then Covid-19 lock down started and like many we were concerned that we would loose our holiday and this was disappointing but you explained what the travel industry was doing, and kept us informed on our holiday and when it came to being able to book for 2021 you made us aware and also sent us some new suggestions as the hotel we had decided upon for 2020 was no longer available for 2021.

We made a further choice and you dealt with the booking and informed us of what we needed to do for now and when our next action point was.

Thank you once again for your clear and calm approach to this and keeping us up to date. Many thanks Avril James


Avril James (03rd May 2020)

I contacted Bob having almost given up hope of finding our family ski holiday. Bob did all the searching and came up with a great proposal, which put a smile back on the faces of the whole family. Efficient no hassle service, which I am happy to recommend.

John Heath (17th Jan 2020)

Excellent service from Bob, no hard sell. It was nice to deal with an experienced travel team that understand your requirements.
Will definitely book via "Not Just Travel" in the future.

Jim W (19th Dec 2019)

Great service from Bob whilst booking a cruise for next year: gave us good advice and plenty of options, which made the booking experience easy and hassle-free. Thanks Bob!

D Simmons (18th Dec 2019)

Not Just Travel -Bob Grace provided a very efficient and friendly service. Responded to calls and emails promptly.
Bob made the whole of our break worry free whilst planning and a real pleasure. Nothing was too much trouble for Not Just Travel. Everything went like clockwork. Allowing us to simply enjoy our break.

D Mills (12th Dec 2019)

Excellent personalized service. Everything has been as as expected during my trip to Paris! I’ll definitely contact Bob Grace for my next trip. - Thank you!

CB (01st Dec 2019)

A professional and customer focused service. We wanted to book a holiday in Lake Garda next year and Bob provided us with all the information needed to do so. We would definitely use his services again...and indeed will be speaking to him shortly about another planned holiday.

Jonathan Ryan (28th Nov 2019)

Excellent Service, Fast and efficient will use again

Philip Taylor (25th Nov 2019)

A selection of my partners